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Terms & Conditions

You agree that you have read and fully understood the Terms and Conditions set out herein and that your purchase of CineHouse' tickets and/ or order refreshment and/or enter the cinema premises, participate in any activities organised by us shall be deemed as an irrevocable and unconditional agreement to the terms and conditions and as a complete and unconditional release of all Cinehouse’s liability to the full extent allowed by the law of Malaysia.

1. Eligibility

Our products and services are available only to, and shall only be used by parties who can form legally binding contracts under the law.

2. Payment for Ticketing, Concession and others

All tickets, food & beverages, hall booking fees, advertisment charge, vouchers, gifts and any other products and/ services sold are non-exchangeable and non-refundable.

Please check the transaction amount before payment. We do not entertain any cancellations and / or exchange by the customer once the order is confirmed by, and paid for by the customer.

For your convenience, CineHouse facilitates your use of certain third party services that enable the use of accepted credit cards to make payment for movie tickets booked on-line or for your use of other website services ("Payment Services"), from or through this website and mobile devices. Such Payment Services are provided by third parties and are the sole responsibility of such third parties. Please consult these third parties on any matter arising in connection with the Payment Services.

Tickets sold by CineHouse at the prices displayed for the relevant performance and the amount payable for them will be debited immediately from your credit or debit card. By requesting tickets through the website you are placing a booking request on these Terms which is only accepted and binding on us once your payment through your card has been debited, the website will send you a confirmation booking reference which will be emailed to you. Please keep your e-ticket secure and avoid loss or disclose to any unauthorised party. We shall not be responsible for any loss.

CineHouse treats all transactions and customers' particulars with the strictest confidence.

However, the internet is not entirely secure and whilst we will take reasonable steps to safeguard the security of any card information you impart, we shall not be liable for any damage you may suffer as a result of the loss of confidentiality of any such information.

You may be required to produce Proof of Age when purchase our products and services . CineHouse will refuse to accept the order of any person who is underage or cannot produce the relevant documentary evidence, upon request.

Any failure or non-availability of the Payment Services shall not absolve you from liability to make payments due to us.

All online seats are subject to availability. The management reserves the right to reject any order.

All movie show dates and show times are correct as per published but the management reserves the right to change the film schedules and ticket prices by posting the changes on line without prior notice.

3. Admission

Movie tickets are made available subject to the classification of the relevant film given by the Film Censorship Board of Malaysia. CineHouse has a legal obligation to refuse admission to any person, who in the opinion of its duty manager, is under the minimum age required for P13 and 18 classified films (including children in arms). Proof of age may be required in certain instances. No refunds or exchanges will be entertained for patrons who have purchased tickets to rated movies for which they are not permitted admission into.

CineHouse shall further reserve the right to refuse admission or require you to leave the premises without a refund if :
• The tickets are not purchased from the authorized points of sale;
• You consume food and beverages that were not purchased from CineHouse. Only food and beverages purchased at the cinema may be consumed within the cinema;
• You put the safety of our customers, our employees or our property at risk;
• You smoke within the cinema. Smoking is prohibited in the cinema;
• You do not agree to submit to any search for any prohibited items including but not limited to weapons, controlled, dangerous and illegal substances and recording devices.

4. General Rules

You further covenant, agree and undertake that :-
• Mobile phones must be switched off or switched to silent mode in the cinema;
• Patrons must adhere to safety procedures or instructions that are in place and notified to you by our staff or by notices;
• The use of light emitting or ringing device (including but not limited to mobile phones, tablets and laptops) is prohibited during screening.
• Smoking (including the use of electronic cigarettes or any other artificial cigarettes or smoking devices) within the cinema premises is strictly prohibited.
• Please do not behave in a manner that adversely impacts the enjoyment of other audiences.
• It is a serious criminal offence to attempt to copy any film or other copyright material exhibited in any part of the cinema. You are not permitted to bring cameras and/or recording equipment of any kind into the cinema.
• CineHouse will not be held liable for unsuccessful attempts to contact contest winners for promotions it holds.
• We are unable to take responsibility for program information advertised by third parties.
• You agree that CineHouse reserve the right to change or cancel the show times of any movie at any time without prior notice to you and that CineHouse shall not be liable to you or any third party for such cancellation or change. In such event, CineHouse shall refund to you an amount not exceeding the ticket price.
• CineHouse will not be responsible for any personal property that is brought to our premises;
• You agree that you are aware of and give consent to CineHouse for photography, filming, videotaping and/or audio recording or other means of capturing my images or voice, through means that is not limited to CCTV, during your patronage at CineHouse and/or being quoted in the media or printed materials (including social media websites).

5. Intellectual Property Rights

You acknowledge and agree that the copyright and other intellectual property rights in our premises, website and social media platforms and in all information and materials therein ("Sales Platforms Content") are owned by CineHouse, its affiliates, suppliers or licensors unless otherwise expressly indicated. The Sales Platform Content is protected by Malaysian and international copyright and trademark laws. You agree that you will not do any of the following without CineHouse’s prior written permission:
• use CineHouse’s trademarks;
• reproduce, copy, modify, merge, adapt, translate, re-publish, frame, upload to a third party, post, transmit, broadcast, communicate to the public or otherwise make the Sales Platform Content available to the public;
• transmit or display the Sales Platform Content on any computer, system or network which permits electronic access by more than one user at a time;
• use, sell, assign, rent, sub-licence or otherwise deal with the Sales Platform Content except as permitted by these Terms and Conditions;
• reverse engineer, decipher, decompile or otherwise disassemble any portion of the Sales Platform Content or use any part of the same to provide or incorporate into, any product of service provided to a third party; or
• Any other act or omission which infringes CineHouse’s rights or the rights of CineHouse’s content suppliers in any way.

6. Limited Liability

You agree that CineHouse shall not be liable to you for any direct, indirect and/or consequential losses, damages, injuries suffered by you within CineHouse' premises, arising from any acts or omissions of CineHouse, its staff and/or its other customers/patrons whether those acts or omissions were negligent or otherwise. You agree to release, waive, discharge and covenant not to sue CineHouse, its employees, agents, contractors or partners for any loss or damage, and not to make any claim or demands therefore on account of any injury or death to to yourself arising out of or resulting from or related to your patronage at CineHouse whether caused by their negligence or otherwise.

7. Indemnity Clause

You agree to indemnify and hold CineHouse and (as applicable) our parent companies, subsidiaries, affiliates, officers, directors, employees and agents and each of them from and against all proceedings, suits, actions, claims and demands, as well as any loss, liability, damage, cost or expenses which may be taken or made against them or which they may incur in respect to injury (including fatal injury), loss due to your patronage to CineHouse, destruction, or damage of property suffered by them, or by yourself, arising out of or related to your patronage at CineHouse, whether caused by their negligence or otherwise. You agree to assume full responsibility for any risk or bodily injury, death, or property damage to yourself arising out of or related to your patronage at CineHouse, whether caused by their negligence or otherwise.

CineMember Club

Please refer to CineMember Club’s Terms & Conditions for full details.

9. Privacy Policy

Please refer to our Privacy Policy for full details.

10 Disclaimer Clause

Please refer to our Disclaimer Clause section for full details.

11. Change in Terms and Conditions

We reserve the right to update these Terms and Conditions from time to time. Your use of the website or mobile application after these Terms and Conditions have been updated, will be deemed acceptance of the updated Policy.

12. Governing Law

This document and our relationship shall be governed by, and interpreted in accordance with, the laws of Malaysia. In respect of any legal action or proceedings arising out of or in connection with this document, you irrevocably submit to the jurisdiction of the courts of Malaysia.